Adding Value Through
 Crisis Management

 

FM Global, Hines' insurance carrier, had a front-row seat to view Hines' multi-million dollar, 23-day recovery effort from 56 feet of flooded sublevels at Bank of America Center in Houston, Texas following a devastating tropical storm in 2001.
 

The views of this worldwide property insurance company reflect the resources Hines possesses to address any crisis.


What does this mean to you?  The skill-sets used by Hines Management Services at Bank of America Center may be harnessed by a building owner to manage any of a myriad of crises including:

  • Natural disaster
  • Fire
  • Bomb threat
  • Civil disturbance
  • Armed intruder
  • Medical emergency
  • Electrical explosion
  • Media inquiry

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"We were extremely impressed by the rapid response by Hines personnel around the country to assist Bank of America Center.  Their knowledge of the facility and access to large vendors with Hines' volume discounts allowed repairs to proceed in a timely and cost effective manner, and services were restored, allowing the building to be occupied in record time.

"This was truly a team effort and real success story."

Paul Johnson
General Adjuster
FM Global