Engineering Assessments and Support We have developed a superbly skilled Central Operations and Engineering Support department (COES) to supplement our on-site management teams. This department provides the following services: Periodic assessments of: Mechanical/Physical Facilities. Preventive Maintenance. Energy Management. Equipment Efficiency. Water Treatment. Personnel Development. Environmental and Safety. Operations-personnel training programs. On-site problem analyses. Chiller efficiency tests - Developed, implemented and monitored by this department, these tests assure maximum chiller efficiency is being obtained. Energy management report (monthly). Operations Assessments COES personnel also evaluate overall property operations. Assessments cover the following: Property Administration Risk Administration Personnel Management Contract Services Management Physical Facilities Measurement Methods We measure performance in a myriad of areas, including the following: Operations Area Measurement Method Frequency Condenser Water Quality Water Treatment Analysis Daily Security Activity Reports Daily Occupant Work Order Tracking Work Order Completion Report Daily Chilled Water Quality Water Treatment Analysis Weekly Cleaning Quality Property Inspection & Report Weekly Accounts Receivable Status Delinquent Accounts Report Monthly Chiller Performance Tests Performance Report Monthly Cleaning Productivity Production Report Monthly Elevator Performance Performance Report Monthly Employee Training Phase-Training Tests Monthly Energy Management Consumption Report Monthly Equipment Warranty Tracking Warranty Tracking Report Monthly Financial & Leasing Activity Operations Report Monthly Recycling Activity Report Monthly Life Safety Training & Testing Property Compliance Calendar Quarterly Operating Costs Control Variance Reports Semiannual Overall Operations Property Inspection Semiannual Accounting Records Internal Audit Annually ADA Compliance Planning ADA Surveys & Internal Audit Annually Capital Expense Management Five-Year Forecast Annually Compliance with Hines Engineering Standards Central & Regional Engineering Assessment Annually Compliance with Hines Operations Standards Central & Regional Operations Assessment Every 18 months Emergency Generator Testing Full-Load Tests Annually Employee Performance Performance Evaluations Annually Hazardous Chemical Communications Central Engineering Assessment Annually Hazardous Waste Management Central Engineering Assessment Annually Indoor Air Quality Central Engineering Assessment Annually Occupant Satisfaction Occupant Survey Annually Operating Costs Planning Budget Annually Parking Operations Internal Audit Annually Preventive Maintenance Central Engineering Assessment Annually Refrigerant Management Central Engineering Assessment Annually Telecommunications Management Telecommunications Site Assessment Annually -back to top-