Standard Services Mechanical Operations - Maintain and operate all mechanical equipment in first-class condition and maintain a high level of tenant comfort. Central Engineering - Once a year, the property will be assessed by an off-site engineering assessor who will spend two to three days at the facility and grade it on seven critical areas. He works closely with the Engineering Manager on energy management programs, employee development programs and any other areas where improvement can be obtained. Our on-site engineering operations, combined with this central engineering function, saves our properties, on the average, as compared to non-Hines properties, approximately 25% per year in energy costs. Operations Assessments - Property and facility operations will be assessed once every 18 months by a Regional Operations Assessor. Routine Maintenance - Expeditiously handle maintenance calls. This includes hot/cold calls, plumbing, electrical, HVAC and specialized requests as needed. Indoor Air Quality - We have developed an industry-leading manual for our use in managing Indoor Air Quality programs in different facilities. The use of this policy will be made available to all our clients for whom we manage property. Energy Management - Develop and implement energy management programs for cost savings and control of utility consumption. Life Safety - Management of this critical service includes equipment testing, tenant fire drills, fire warden training and building staff training. Cleaning - Provide inspections and administration of the cleaning contract for the property. Parking Management & Maintenance - Manage, either in-house or through a third-party operator, parking facilities, including contract parking and visitor parking. Security - Develop and administer security requirements. This will include access control, incident investigation, emergency response and after-hours escorts. Elevator Maintenance - Administer elevator maintenance contract. Inspect elevator equipment and communicate with contractor to ensure reliable elevator operation. Landscaping - Meet weekly with landscape contractor to inspect property landscaping and make adjustments to landscape program as needed. This will include exterior landscaping, irrigation and interior plant programs. Pest Control - Administer pest management contract for the property. Accounting - Prepare required reporting information to client and meet as needed to explain variances. This includes budget preparation. Tenant Relations - Maintain contact with all tenants in the property. Training - Provide on-site training for all management and engineering personnel. Window Washing - Because of substantial changes to federal regulations in recent years, proper management of window washing procedures has become extremely complex. Hines Management Services will oversee window washing contractor and assure compliance with current regulations. MSDS Compliance – Hines Management Services will assure compliance with federal regulations pertaining to all potentially hazardous materials that are stored inside a property, including proper disposal of hazardous waste. Property Inspections - Two times a year, Senior Management will, along with the Property Manager, inspect the property from top to bottom. Chlorofluorocarbons – Hines Management Services has developed a comprehensive program to lead all our personnel through the rapidly upcoming conversion from Freon. This program encompasses over 160,000 tons of chilling capacity operated by Hines throughout the nation. Recycling - Owing to the breadth of our Property/Facility Management responsibilities, we manage numerous recycling programs throughout our properties in the United States and can establish, should the client want it, a recycling program for the property. Building Keying System – Hines Management Services will manage the building’s keying system, including on-site key cutting. Operations Programs – Hines Management Services maintains and keeps updated Operations Programs on key aspects of the business. -back to top-

Other Services Hines Management Services can, in addition to the traditional property operations services listed above, provide the following services (primarily intended for single-tenant buildings or for major tenants in multi-tenant buildings.) Employee Office Moves – Hines Management Services can oversee all aspects of client’s employee moves, including furniture, telephone service and computer needs. Space Planning – Hines Management Services can manage, via either an in-house space planning staff or through outside architectural firms, client’s office modifications. Construction Management – Hines Management Services can supervise all of client’s construction needs, including office space build-out and base building modifications. Management of Non-Building-Standard Equipment – Hines Management Services can maintain for client non-building-standard equipment such as computer-related air conditioning systems. Conference Facility Management – Hines Management Services can take requests for conference room use, schedule meetings and prepare rooms for occupancy. Food Service Management – Hines Management Services will, if client wishes, manage client’s food service operation. This will include oversight of a third-party operator as well as maintenance of kitchen equipment. UPS Systems – Hines Management Services can maintain client’s Uninterruptible Power Supply system, including emergency generator operation and maintenance, power shutdown tests and battery backup systems. Health Club – Hines Management Services can oversee client’s on-site health club operations. Audio Visual Equipment – Hines Management Services can oversee the maintenance and operations of client’s audio visual equipment. Shipping and Receiving – Hines Management Services can manage the shipping and receiving operation to ensure prompt transfer of requests and deliveries. Reproduction, Graphics and Photography Services – Hines Management Services can oversee the management of all aspects of client’s reproduction, graphics and photography services. Mail Services – Hines Management Services can oversee the management of client’s mail distribution. -back to top-