Engineering Assessments Engineering and maintenance operations will be assessed annually. Operations Assessments Property and facility operations will be assessed once every 18 months, with the assessments alternating between a Central Operations Assessor and a Regional Operations Assessor. Indoor Air Quality (IAQ) Full-scope IAQ Manual kept on site. Updates provided by Central Operations and Engineering Services. All managers, assistant managers, engineering managers and assistant engineering managers attend off-site training program. Status reviewed during annual engineering audits. Central engineering staff on call to provide guidance. Extensive experience base across the firm on which to draw. Training & Personnel Development Full-time Training Manager in Hines home office. Full complement of training resources including manuals, workshops, publications, seminars and in-house-developed, video-taught courses. Human Resources Full-scope Human Resources department provides support for on-site personnel in a variety of areas, including: Recruiting support. Compensation administration. Handling EEOC issues. Handling labor relations issues. Handling sexual harassment issues. Administering benefits, including group insurance and 401K programs. -back to top- Risk Management Hines, so as to limit Owner liability, takes a proactive approach to risk management services. The dominant features of this approach are highlighted in the IAQ, RMP, ADA, UST and PACM programs referenced elsewhere. In-house risk management department can offer, by including the property in Hines’ overall insurance program, rates that frequently are below market and less than the property can achieve on its own. Parking Operations (Support Via Off-Site Parking Support Department) Full-scope Parking Operations Manual. Updates of Manual. Annual operations audits. Trimester property visits. Off-site review of monthly parking reports. Interviewing and approving on-site Parking Manager new hires. Staying abreast of parking technology changes. Serving as a resource to all properties. Presumed Asbestos Containing Material (PACM) Full-scope Environmental Guidelines Manual kept on site. Updates of Manual provided by Central Operations and Engineering Services. Training included in IAQ Training program. Extensive experience base across the firm on which to draw. Contract Document Support Standard contract service documents (available electronically through Hines Global Network) including cleaning, landscaping, security, elevators, window washing and pest control. Accounting Proactive oversight of on-site accounting activities by CPA-quality Senior Controller and V.P. – Controller. Guidance from in-house Information Services Group to ensure necessary system upgrades and strategic input to keep systems current in the real estate industry. Internal Audit review to ensure internal control compliance with policies related to cash management and qualitative management control components. -back to top- Senior Management Proactive support by V.P. – Operations, including: Assuring adherence with Hines Property Management Calendar covering areas such as fire drills, life safety equipment tests, tenant and employee life safety training, accounts receivable status reports and asbestos monitoring. Assuring key employee positions are filled, including transfer from other operations when appropriate. Participation in periodic strategy meetings with Owner. Security Via ownership of an in-house security firm (Setec Protection Services), can access expertise on security problems when they arise. Refrigerant Management Program  (RMP) Full-scope RMP Manual kept on site. Updates provided by Central Operations & Engineering Services. Status reviewed during annual engineering assessments. Central engineering staff on call to provide guidance. Extensive experience base across the firm on which to draw. Underground Storage Tanks (UST) Central Operations and Engineering Services Department provides guidance to on-site staff as needed to oversee existing tank management, soil contamination incidents or to remove tanks when needed. Company-wide experience base on which to draw. Americans with Disabilities Act (ADA) Full-scope ADA Manual kept on site. Updates provided by Central Operations and Engineering Services. Training module included in property management training program. Extensive experience base across the firm on which to draw. Window Washing Full-scope Window Washing Manual (encompassing all federal guidelines, including OSHA safety requirements) kept on site. Updates provided by Central Operations and Engineering Services. Training module included in property management training program. Extensive experience base across the firm on which to draw. -back to top- Telecommunications Leading provider of broadband connectivity options in buildings across the nation. Employee training in managing licensing agreements, maximizing revenue potential and providing superior telecommunications service to tenants and Owners. Construction Supervise all size construction jobs from interior space buildouts to base building modifications to new-building construction projects. Guidance available from full-time Hines construction managers. Extensive experience base across the firm on which to draw. Public Relations In-house Public Relations department can provide a number of services to a property, including: Handling media inquiries relative to incidents affecting the property. Preparing news releases on behalf of a property. Coordinating special events. Overseeing design, content and style of tenant materials, marketing documents and property newsletters. Communications (Hines Global Network) Extensive electronic global network connecting all employees for: Access to Central Operations and Services Department’s considerable resources. Immediate operations procedures updates. Operations idea sharing. File sharing. Job postings. Various resources such as HR forms, generic contract forms, risk management forms, evaluation forms, a list of all tenants in our properties throughout the world and many others. Lengthy list of other resources for our on-site staff to access electronically and use to operate their property. Valuation, Financing, Acquisition and Disposition The staff in our corporate office offers in-depth services including property evaluation, market analysis, strategic planning, risk analysis, building pro forma, cash flow pro forma, investor pro forma, financing and closing. For more detail on the broad-scope of services available to an Owner and to our on-site staff, refer to the Hines Global Services section of this presentation. Legal Local representation to assure compliance with local statutes. Company representation through Baker Botts, Houston

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