Job Skills Training Employee Development Management/Leadership Development Other Training Support

Job Skills Training Hines develops training that teaches the Hines’ best practices based on the specific job function. The company activity demands that employees in property management, accounting, engineering and project management have solid skills and knowledge that address industry challenges and provide consistent practices. The job skills training programs are developed with the help of internal (Hines) content experts to educate employees about Hines’ properties and policies as well as its unique and valued culture. Property Management Training Program The Property Management Training Program (PMTP) is a self-study and classroom program required for all new property managers and assistant property managers. The goal is to provide consistent training for all Hines property managers and have materials available at all times. It consists of the Technical Core, Advanced Technical Core, and Personal Development Core. The Technical Core courses address the basics of property management and lay the groundwork for the Advanced Technical Core. The Technical Core courses include: Introduction to Property Management Managing Contract Services Emergency and Life Safety Procedures Understanding and Administering a Lease Agreement Managing Contract Services: Parking Managing Contract Services: Window Washing Building and Energy Management Systems Managing Contract Services: Telecommunications Third-Party Facility Management Addendum (for Facility Managers) The Advanced Technical Core addresses those areas that experienced property managers encounter. Courses in this core include: Risk Management: Insurance Property Management Accounting, Controls and Reporting Managing the Construction Process Marketing and Leasing Courses in the process of development and to be added include: Administering Hines Government: Regulation Policies and Programs Financial Asset Management Each course includes reading assignments, property-specific and self-audit activities, an exam and a Manager’s Checklist to ensure understanding and application on the job. Engineering Training Program A new Engineering Program was launched in 2003. The mission of this program is to develop engineering personnel whose technical skills, management competence and motivated performance will offer them fulfillment and enable them to meet the challenges presented by the Firm’s ongoing operations. It consists of the Technical Core, Advanced Technical Core and Personal Development Core. The Technical Core addresses the basics of engineering and includes: Introduction to Hines Emergency Systems and Procedures Maintenance Building Systems Advanced Technical Core courses address knowledge and skills required of engineering management. Courses in this core include: Risk Management: Insurance Managing the Construction Process Due Diligence Administrative Management Governmental Regulations and Industry Standards Each course includes reading assignments, property-specific and self-audit activities, an exam and a Manager’s Checklist to ensure understanding and application on the job. Accountant Required Training (ART) Accountant Required Training (ART) I class introduces new Hines controllership employees to Hines and provides them with a basic understanding of our core business processes and control procedures to support an operating property. Accountant Required Training (ART) II class introduces Hines controllership employees to Hines and provides them with the accounting skills needed to support a new development project. These classes require follow up of property-specific activities and a Manager’s Checklist to ensure understanding and application on the job. Project Management Program This periodically held meeting is designed to provide all project managers and assistant project managers a forum for inter-regional communication to share knowledge and information regarding project activity and financing initiatives companywide. When appropriate, an orientation program also occurs before the meeting. It provides new project management employees a comprehensive preview of the areas of responsibility that they may have during their career at Hines, as well as to introduce them to the resources available. Construction Management This annual conference is designed to provide all construction managers with consistent information and training based on current organization and industry needs. Topics may include risk management updates, new engineering technologies, new construction methods and materials, and internal/external benchmarking. Participants are encouraged to share their experiences and lessons learned on current and previous construction projects through group discussions and presentations throughout the 1 ½ day conference. Conference location varies to allow for new construction site visits. -back to top- Employee Development Personal Development Program Hines Personal Development Program focuses on skill areas that are needed by Hines employees in order to be effective within the firm. They are selected as needed or as directed by an employee and/or their supervisor. This program is part of the Property Management and Engineering programs’ Personal Development Core. Topics include, but are not limited to: Time Management Skills Writing Skills Presentation Skills Customer Service Stress Management Skills Personal Development Skills Additional Personal Development Skills are available depending on job needs, personal development needs and organizational function. Courses and resources are available through the Hines Training Team and Corporate Training Library. Examples are: Computer skills training Project Management Principles of Accounting Leasing and Marketing Secretary/Administration Skills Education Reimbursement Program Hines also has an Education Reimbursement Program that offers employees financial assistance to enhance their skills and knowledge for current positions and to prepare for future growth opportunities within the firm. -back to top- Management/Leadership Development Management and Leadership Development Training provide developmental information with a Hines flavor to managers and supervisors to ensure a consistent practice among Hines management as well as to enhance Hines’ culture, working environment and performance. Programs include: Management Orientation Program (MOP) -This Hines culture orientation, professional development and global networking conference is held annually at Houston headquarters for all professional level employees. Employee Management Training Program (EMTP) - This program assists supervisors in developing their personnel management skills and includes four management components: motivation, communication, delegation, relationships. Management Skills Training - These just-in-time training workshops teach supervising managers the basics of management, examples include Performance Appraisals, Coaching Employees and Hiring Right. Diversity/Managing Inclusion Awareness - This training provides competence in managing and valuing a diverse workforce and inclusive environment. Situational Leadership - This training provides a model for supervisors to adapt his or her leadership style to meet a person’s needs and the situation. All courses within each area have defined focuses and learning objectives. Learning objectives for each course are provided to employees and include a number of goals and follow up tools related to the focus. A course evaluation is also required from the participants. Other Training Support Additional training through industry designation programs and other recommended external training companies is encouraged to help employees sharpen their skills and to keep up with industry changes. Each region and department at Hines is supported and encouraged to provide training and development events and ongoing opportunities driven by their markets’ challenges and specific needs. -back to top-